matejl Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by matejl ("matejl," "we," "us," or "our") and applies to all personal data collected through the matejl online casino platform at matejl.asia (the "Platform"), including all games, features, promotions, customer support channels, and any other services we provide.

matejl is committed to protecting the privacy and security of every player who uses our Platform. We process personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account or using the matejl Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Personal Data We Collect

matejl collects the following categories of personal data from players and visitors:

2.1 Identity Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport, SSS, UMID, driver's licence).

2.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address (barangay, city/municipality, province, ZIP code).

2.3 Financial Data

• GCash or Maya account details (mobile number associated with the e-wallet);
• Bank account details for bank transfer withdrawals (account name, account number, bank name);
• Debit card details (card number, expiry date — stored in tokenized form only);
• Transaction history, including deposits, withdrawals, and bonus credits.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Game history, wagering activity, and account balance movements.

2.5 Communications Data

• Records of your communications with matejl customer support, including live chat transcripts and email correspondence;
• Responses to surveys, promotions, or feedback requests.

matejl does not collect sensitive personal information (as defined under the DPA) unless strictly required for identity verification or responsible gaming purposes, and only with your explicit consent where required by law.

3. How We Collect Your Data

matejl collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion;
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, log files, and similar technologies (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; publicly available information where permitted by law.

4. How We Use Your Personal Data

matejl uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your matejl account;
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR requirements and Philippine law;
• Payment processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• Customer support: To respond to your enquiries, complaints, and support requests;
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate;
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the matejl Platform;
• Marketing communications: To send you promotional offers and updates about matejl, where you have consented to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

matejl processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your matejl account and provide gaming services);
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations and PAGCOR licensing conditions;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and certain cookie uses, where your consent has been obtained and may be withdrawn at any time.

6. Sharing Your Personal Data

matejl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and banking partners, to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist with age and identity verification;
• Fraud prevention and AML services: Providers that help us detect and prevent fraudulent activity and money laundering;
• IT and platform service providers: Cloud hosting, data storage, and software providers who process data on our behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where required by law or regulatory obligation;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

All third parties with whom matejl shares personal data are required to maintain appropriate technical and organizational security measures and to process data only in accordance with matejl's instructions and applicable Philippine law.

7. Cookies & Tracking Technologies

matejl uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Preference cookies: Remember your settings and preferences (e.g., language, display options) to personalize your experience.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the matejl Platform. Detailed instructions for managing cookies are available in your browser's help documentation.

8. Data Security

matejl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, matejl will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Data Retention

matejl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with PAGCOR record-keeping requirements and Philippine AML regulations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing rules;
• KYC and identity documents: Retained for the duration of your account and for 5 years after account closure or the completion of any related investigation, whichever is later;
• Customer support records: Retained for 3 years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings;
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, and for 1 year after you withdraw consent, as evidence of your prior consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, matejl will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by matejl:

• Right to be informed: The right to know what personal data matejl collects about you and how it is used — which is the purpose of this Policy;
• Right of access: The right to request a copy of the personal data matejl holds about you, along with information about how it is processed;
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. matejl will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

11. Children and Minors

The matejl Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling. matejl does not knowingly collect personal data from individuals under the age of 21.

If matejl becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the matejl Platform, please contact our support team immediately.

matejl employs age verification controls during the registration process and may request documentary proof of age at any time. Providing false information about your age to circumvent these controls is a serious breach of our Terms & Conditions.

12. Third-Party Links

The matejl Platform may contain links to third-party websites or services for informational purposes. matejl is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not constitute an endorsement by matejl of that website or its operators.

13. Changes to This Privacy Policy

matejl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how matejl protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way matejl handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.

matejl takes all privacy complaints seriously and will investigate every concern raised in good faith. We are committed to resolving data privacy issues promptly and transparently, in a manner consistent with the Data Privacy Act of 2012 and the values we hold as a platform serving Filipino players.